Business

What are the room hire rates for different sized spaces?

Medium rooms cost £365 + VAT per day, Premium Medium rooms are £465 + VAT per day, and Large rooms are £655 + VAT per day. Breakout rooms for additional space or private courtyard access cost £300 + VAT per day.

What are the mandatory catering minimums and pricing?

Hot buffet lunch requires a minimum order of 10 people at £25.95 per person + VAT, even if your group is smaller. Cold buffet lunch is £25.95 per person + VAT with no minimum. Unlimited tea, coffee and snacks cost £10.95 per person + VAT, and assorted pastries are £7.95 per person + VAT.

What AV equipment is included and what costs extra?

Basic presentation screens cost £50 + VAT. The comprehensive in-house video conferencing package (including HD camera, hub laptop, speakers, tabletop mics, all-day tech support, and Zoom/Teams capability) costs £250-300 + VAT.

How does the payment process work and what are the timelines?

Payment can be made over the phone on a scheduled call, typically the day after invoice issue. Bank transfers are accepted but may take up to 60 days to process. Card payments are sometimes unavailable due to technical issues, so phone payment is the preferred method.

When do you issue invoices and process payments?

Invoices are typically issued 1-2 days before the event date. Payment calls are scheduled for the following day after invoice issue, and you'll be contacted to arrange a convenient time for the payment call.

What is required to confirm a booking?

You must complete and return a signed booking form to confirm your reservation. The venue will hold space in their calendar during the booking process, but the signed form is mandatory to secure the booking.

Can you access private outdoor space and what does it cost?

Private courtyard access is available when you book a breakout room for £300 + VAT in addition to your main room hire. This gives you exclusive access to the outdoor area for the day, but availability varies by date.

What catering timing and setup options are available?

Pastries and coffee can be laid out in the room before your arrival. Tea, coffee and snacks can be served at multiple times throughout the day (mid-morning, mid-afternoon). Hot buffet lunch is served in the breakout room which remains available to your group all day.

What kitchen facilities are available for food warming?

Only a microwave is available for food warming - there is no oven on the premises. If you need to warm substantial amounts of food, you'll need to arrange this through their catering services.

What happens if you need to cancel and are there any restrictions on payment days?

Payment processing is not available on Wednesdays or Fridays, so payment calls must be scheduled on other weekdays. Specific cancellation policies are not detailed in available information, so this should be confirmed when booking.