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What are the booking hold periods and when do provisional options expire?

Provisional bookings are typically held for 7 days from the quote date. If you don't confirm and sign a contract within this timeframe, the space will be automatically released. Some quotes may have shorter validity periods of 2 days, so check your specific proposal carefully.

What is the minimum spend requirement and how does it work?

For larger spaces like Remix 1+2, there is a minimum food and beverage spend of £2,500 in addition to the room hire fee. This must be met through catering orders from the venue's menu options.

What are the room hire rates for different spaces and capacities?

Room hire varies significantly by space and demand. Studio spaces range from £450-£1,350 per day (often with reductions from higher rates), while larger spaces like Remix 1+2 cost £3,150 per day (reduced from £3,700). The Arena costs £5,000 for dry hire accommodating up to 350 theatre style or 162 with round tables.

What catering options are available and what are the costs?

Day Delegate Packages start at £75-£90 per person including arrival refreshments, mid-morning break, lunch, afternoon break, room hire, and basic AV. Individual items include unlimited tea/coffee at £17.50 per person, sandwich lunch at £17.50 per person, and restaurant lunch at £29 per person.

What AV equipment is included and what costs extra?

Basic room hire includes WiFi, 85" TV with HDMI cable, screen/projector, and flipchart. Additional AV is hired from external trusted suppliers: PA systems from £650-£750, microphones from £90-£100 each, and large conference live streaming equipment from £3,300-£3,500 per day.

Can I bring my own AV equipment and what documentation is required?

Yes, you can supply your own AV equipment at no additional cost. However, you must provide PAT test certificates, RAM test documentation, and liability insurance forms for each item before the event.

What are the policies for external catering and how much notice is required?

External catering requires at least two weeks advance notice to secure necessary approvals. For simple items like sandwiches, you may only need to sign a form, but full external catering requires proper licensing and approval processes.

What capacity limits apply to different room setups?

The Arena accommodates up to 350 people theatre style or 162 with round tables. Remix 1+2 holds up to 200 theatre style or 135 cabaret style (9 people per table). Studio spaces typically accommodate 100 people theatre style, with smaller studios holding 40 people cabaret style.

Are there commission payments for bookings made through agents?

Yes, commission is paid at 10% on the gross rate for bookings made through agents or intermediaries. This is clearly stated in proposals and factored into the pricing structure.

What happens with shared option bookings versus first option holds?

Shared option means multiple clients may be holding the same dates, and whoever signs a contract first secures the space. First option gives you exclusive hold for the specified period, typically 7 days, during which the space won't be offered to others.