Business

Events

Other

What are the room hire rates and what's included in the base price?

Room hire rates vary by space and date, ranging from £450-£6,500 per day. For example, Studio 1 costs £1,350 per day (reduced from £1,700), while The Arena costs £5,000 for dry hire. All room hire includes complimentary WiFi, mineral water, 85'' TV with HDMI cable, and 1 flipchart. VAT is included in all quoted rates.

What are the capacity limits for different room setups?

The Arena accommodates up to 350 people in theatre style or 162 with round tables. Remix 1+2 can hold up to 200 people in theatre style or 135 in cabaret setup (9 people per table). Studio 1 accommodates up to 100 people in theatre setup. Smaller meeting rooms typically hold 10-50 people depending on layout.

What are the catering options and pricing?

Day Delegate Packages start at £75-£85 per person (minimum 90-250 people) including arrival refreshments, mid-morning break, lunch, afternoon break, room hire, and AV equipment. Individual catering options include unlimited tea/coffee at £17.50 per person, sandwich lunch at £17.50 per person, and restaurant lunch at £29 per person. Hot and cold fork buffet costs £29 per person.

What are the booking hold periods and payment terms?

Initial proposals are typically held for 7 days as 'First Option' or may be placed on 'Shared Option' where multiple clients can hold the same dates. If you don't confirm within the hold period, the space is automatically released. The venue requires at least two weeks' notice for external catering approvals.

What audio-visual equipment is available and what are the costs?

Basic AV (85'' TV, HDMI cable, flipchart) is included in room hire. Additional equipment from trusted suppliers includes PA systems from £650-£750, microphones from £90-£100 each, and large conference live-streaming equipment from £3,300-£3,500 per day. You can bring external AV equipment with PAT test, RAM test, and liability insurance forms.

Are there minimum spend requirements for food and beverage?

Yes, some spaces have minimum F&B spend requirements. For example, Remix 1+2 has a minimum spend of £2,500-£4,000 on food and beverage in addition to the room hire fee. Day Delegate Packages have minimum guaranteed numbers (typically 90-250 people depending on the package).

What are the restrictions on external catering and vendors?

External catering requires at least two weeks' notice for approval and a signed form acknowledging you're bringing outside food. The venue typically doesn't allow external catering with short notice. For external AV suppliers, you need PAT forms, RAM tests, and liability insurance documentation.

What commission structure applies to bookings?

The venue pays 10% commission on gross rates to booking agents or intermediaries. This is consistently mentioned across multiple quotes and appears to be standard practice for all bookings made through third parties.

What are the setup and access arrangements?

Events typically run during standard business hours with setup time included. For evening events, timing can extend until 23:59. The venue has a private entrance and lift access separate from the main hotel. Setup requirements and timing should be discussed when booking to ensure adequate preparation time.

What happens if availability changes or bookings need to be modified?

If dates aren't confirmed within the hold period, spaces are automatically released and you'll need to request a new quote. Any changes to event specifications (dates, numbers, requirements) may result in re-quoting. The venue operates on a first-come-first-served basis for definite bookings.