Business

What are the room hire rates for business meetings and what's included?

Room hire rates vary by space: The Ghan Boardroom costs £500 per day including VAT, while other meeting rooms like The Blue Boardroom cost £600 per day. All rates include natural daylight, air conditioning, wireless broadband internet access, LCD screen/projector, pads, pens, mineral water and sweets. The Orient Suite, the largest space, costs £1,500 including VAT for afternoon sessions (1pm-5:30pm).

What are the Day Delegate Package rates and what does it include?

Day Delegate Packages range from £75-£95 per person including VAT, with minimum numbers typically required (14-48 people depending on the package). This includes arrival refreshments, mid-morning tea/coffee, restaurant buffet lunch, afternoon refreshments, room hire, stationery, complimentary WiFi, dedicated event host, and basic AV equipment (LCD projector, screen, flipchart).

What are the capacity limits for different meeting room setups?

The Orient Suite accommodates up to 56 cabaret style, 80 banquet, 100 theatre style, or 40 U-shape. The Ghan Boardroom seats 6 around a circular table. The Viceroy Suite can accommodate 21 in boardroom setup, while other spaces like The Belle can handle 10-16 delegates in various configurations.

Are evening meetings allowed and what are the time restrictions?

Evening meetings are not permitted as there are bedrooms on the same floor as the meeting spaces. The venue appears to operate primarily during standard business hours, with most events running from morning until early evening (typically 9am-5:30pm).

How long are booking holds valid and what are the confirmation requirements?

Booking holds vary significantly - some are held for just 2 days, others for up to 5 days, with specific deadlines like "until Friday 21st March 10am" or "until tomorrow at 2pm." First option bookings typically require faster confirmation than shared option bookings. Signed contracts and payment are required to secure definite bookings.

What is the difference between first option and shared option bookings?

First option bookings give you priority to confirm the space, while shared option means multiple clients may be holding the same dates and space. With shared options, the first client to request and sign a contract gets the space on a definite basis. The venue can move bookings from shared to first option based on availability.

What additional catering costs should I expect beyond the Day Delegate Package?

Tea/coffee with sweet or savoury snacks cost £5 per person per serving. For events requiring drinks and nibbles, there's a minimum spend of £1,500. Restaurant lunch reservations can be arranged with bills settled on consumption. All beverage orders incur an additional 13.5% service charge.

What AV equipment is included and are there any restrictions?

All meeting rooms include complimentary WiFi, LCD screens/projectors, and basic presentation equipment. The Orient Suite has a drop-down screen and ceiling-mounted LCD, while smaller rooms have plasma screens. Flipcharts are available upon request. The venue can accommodate presentations and basic microphone/PA setups for speakers.

Can I book breakout rooms alongside my main meeting space?

Yes, additional smaller rooms can be booked as breakout spaces. For example, The Ghan Suite can be added as an optional breakout room for £400 including VAT when booking a main meeting room. The Blue Boardroom is also available as a syndicate room for multi-day events.

What happens if I need to cancel or don't respond to booking confirmations?

If you don't provide feedback within the specified timeframe, bookings are automatically released from the system. The venue requires active confirmation to proceed with bookings. For last-minute requests, the venue may decline due to insufficient time for handover to the hotel team, especially over weekends when the events office is closed.