Frequently Asked Questions
What are the minimum spend requirements for the Ruby Private Room?
The Ruby Private Room operates on minimum spend basis ranging from £1,155 to £5,200 (inc VAT) depending on group size, day of week, and time slot. Evening events typically require higher minimum spends than daytime bookings, with Christmas packages mandatory during December to help reach minimum spend requirements.
What is the capacity and seating configuration for presentations and meetings?
The Ruby Private Room accommodates up to 45 guests in theatre style seating or up to 30 guests in boardroom setup. The room includes a large plasma screen and microphones, with HDMI cables required to be brought by clients for presentations.
What are the payment terms and deposit requirements?
A 25% deposit of the minimum spend is required to secure bookings, with the remaining balance due at least 30 days prior to the event date. For events within 30 days, full pre-payment may be required, and drinks pre-orders and dietary requirements must be submitted at least 14 days before the event.
How long does mini golf take and how is it organized for corporate groups?
Mini golf takes approximately 30 minutes per team of up to 6 people, with teams teeing off a few minutes apart. For a group of 45 people, expect around 1 hour total to complete the 9-hole course, with all teams playing on the same course sequentially.
What catering options are available and how is food served?
Groups must choose from pre-set packages with globally inspired food served buffet-style in platters, typically served 20-30 minutes after arrival. All guests must select the same package unless dietary requirements apply, and fully vegan, gluten-free, or nut-free packages are available.
What are the operating hours and time slot restrictions?
The venue operates with live booking availability that can change. Daytime events typically run 9:00-17:00, while evening events can run until 23:00 or midnight depending on the day. Sunday events end at 22:00 and DJs are not permitted on Sundays.
What additional charges apply beyond the minimum spend?
A 12.5% optional service charge is added to all bills. Morning refreshments cost £4 per person for unlimited tea and coffee, with chocolate chip cookies available for £2 extra. Mini golf costs £14 per person if not included in packages.
What AV equipment is included and what needs to be provided?
The Ruby Private Room includes a large plasma screen and microphones. Clients must bring their own HDMI cables for presentations. The room has its own private bar and can accommodate background music, with the ability to play your own music in the space.
Can the Ruby Private Room be combined with other spaces for larger groups?
Yes, the Ruby Private Room can be joined with the Rose Room and high tables to accommodate larger groups up to 130 people standing. The combined L-shaped area maintains access to screens in both rooms, with the Ruby room having a big screen and Rose room having a small TV.
What is the cancellation policy and booking flexibility?
The venue operates a 30-day cancellation policy with some bookings requiring full non-refundable pre-payment. Availability works on a live booking system and is subject to change, so early confirmation is recommended to secure preferred dates and times.
Event Types
Great for: Ruby Private Room combines professional meeting facilities with tech-infused mini golf, offering the perfect transition from business to team bonding in one venue.
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